Frequently Asked Questions
Purchasing fine art is personal—and questions are part of the process.
Here you’ll find details about shipping, processing times, international orders, and what to expect when purchasing a print from Picture Perfect Things.
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Can I get this print on a different medium (Canvas, Metal, Acrylic)?
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Yes! While our standard options are listed in the store, almost all prints can be customized for different mediums. If you are interested in a specific finish like gallery-wrapped canvas or high-gloss metal, please reach out via our Contact Page for a custom quote.
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Do you offer custom sizes?
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Absolutely. If you have a specific space you are trying to fill and don't see the size you need, we can customize the dimensions to fit your home perfectly.
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How much does shipping cost?
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To ensure your fine art prints arrive safely, we use specialized, impact-resistant packaging. Shipping rates shown at checkout apply to U.S. orders only and are calculated as a percentage of the artwork price, with a minimum base rate of $20.00 to cover professional art-secure materials.
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When will I receive my order?
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Each print undergoes a quality inspection before shipping. Please allow 7-10 business days for processing, plus standard shipping times. You will receive a tracking number once your art is on its way.
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What is your return policy?
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Because each print is custom-made to order, all sales are final. We take great care to ensure the highest quality before shipping. If your order arrives damaged during transit, please contact us immediately with photos of the packaging and the print so we can assist you with a replacement.
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What if my artwork arrives damaged?
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If your artwork arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.